1. Returns Eligibility
Due to the sensitive nature of medical and diagnostic supplies, returns are only accepted if:
- The product received is defective or damaged during transit.
- The wrong product was delivered.
- The product is near expiration (if specifically guaranteed otherwise at the time of purchase).
Return requests must be initiated within 48 hours of delivery. Products must be unused, in their original packaging, and with all seals intact.
2. Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened or used consumables (e.g., reagents, test kits, syringes).
- Cold-chain products (items requiring refrigeration).
- Custom orders or specialized equipment specifically procured for you.
3. Refund Process
Once a return is approved and the item is received back at our warehouse, it will be inspected. If the condition meets our return criteria, a refund will be initiated to your original method of payment.
Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
4. Cancellations
Orders can be canceled for a full refund before they are dispatched. Once an order has been shipped, it cannot be canceled, and our standard Return Policy applies.
5. Initiating a Return
To initiate a return or report an issue with your order, please contact our support team immediately at medoxatoz@gmail.com with your order number and photographic evidence of the issue.